Changes Policy

Modification Policy

Changing Your Dates

Date changes are subject to availability and may result in rate differences. To request a date change:

1. Contact support at least 7 days before your check-in
2. Provide your confirmation number and desired new dates
3. We'll check availability and send you a revised quote
4. Additional charges (or credits) will be processed upon approval

Changing Room Type or Hotel

Room and hotel changes must be made at least 14 days before check-in and are treated as a cancellation and new booking, subject to cancellation policy.

Cancellation and Refunds

Standard Cancellation

Cancellations made more than 21 days before check-in:

• Full refund of deposit and any payments made
• Refunds processed within 5-7 business days

Cancellations made within 21 days of check-in:

• Deposit is non-refundable
• Any balance paid may be refundable depending on hotel policy

Special Event Bookings

Bookings made during major conventions or events may have stricter cancellation policies (e.g., 30-45 days). These are clearly noted at the time of booking.

No-Show Policy

Failure to check in without prior cancellation will result in forfeiture of all payments and the booking will be treated as a no-show with no refund.

How to Request a Cancellation

1. Log into your account
2. Go to My Bookings
3. Select the booking you wish to cancel
4. Click "Cancel Booking"
5. You'll receive a confirmation email

Alternatively, email support@roomconnections.us with your confirmation number.